1. Remember that our JOBs are reliant on teachers and student
2. Be a good listener- effective listening and giving them your undivided attention is important
3. Identify and diagnose needs
4. Make your customers (teachers and students) feel important and appreciated
5. Take the time to explain the how and why on technology changes and projects
6. Always look for ways to help and follow through with your words
7. When things go wrong, don't be afraid to apologize
8. Keep your customers (teachers and students) happy, even doing more than expected
9. Get feedback, taking constructive criticism, suggestions, and comments
10. Treat your customers (teachers and students) with respect
Customer Service in Technology